We strongly believe in our products their quality and the superiority of our ingredients. That is exactly why we founded happyglam. We only sell products we stand behind fully and use ourselves. Therefore, we truly believe they will make you happy too. And since we only want happy customers, we offer a 30-Day Money-Back-Guarantee.
In the case you aren't happy send us back the opened and tested product within 30 days after your purchase.
HOW THE 30-DAY MONEY BACK GUARANTEE WORKS
- Your request has to receive us within 30 days after purchase. Just write us an email to firstname.lastname@example.org with the following information:
- Your request to be refunded the purchase price
- Your order number
- The reason for your return (Your feedback helps us to improve our products and service)
- For orders paid via COD we also need your IBAN or PayPal to be able to refund you.
- Please send the product safely packed and with all accessories to: Hive Logistics GmbH, c/o happyglam, Bergholzstr. 4 (Tor 3, Halle A3), 12099 Berlin, Germany.
Please add your name and your order number readable on the package, so we know whom to refund. We suggest to send a trackable package, as we can not refund lost packages. Also, we can not carry the costs of the return shipment.
- As soon as we have received your return shipment, you'll receive an update to you refund via e-mail.
- If everything is fine with the return shipment, we will refund your order.
This 30-day money-back guarantee does not affect or limit your rights as a customer from the statutory warranty and the right of withdrawal. You can find more information on the right of withdrawal in our cancellation policy.
This offer is valid only once per product and customer.
EXCLUDED FROM THE MONEY-BACK-GUARANTEE
- Empty or extensively used products
- Shipping costs
- Free gifts & samples