FAQ

Everyhing you might want to know about

Products

Where are your products made?

All of our nail polishes are made in the EU.

Should I order the Nail Polish or the LED Polish?

This depends completely on your preference. If you want to apply your nail polish once and keep it on for a long time, then the LED Polish is your best choice. If you only wear nail polish very occasionally, or want to change your color at least once a week, then we recommend the classic nail polish. With neither choice you can really make a mistake, as both products are amazing!

What is the difference between the Nail Polish and the LED Polish?

The nail polish is more or less classic nail polish (just better). The LED Polish requires a LED light to curate, and stays on the nails for two weeks or more. This is the nail polish that is often applied in the nail salon, but is meant to be applied directly to the natural nail, even though you could apply it to acrylic nails as well.
Both products are vegan and free of toxins!

Do I need a LED lamp to use your products?

For the LED polish you will need a LED Lamp. You can order ours, which is small and handy and great for travel or use any other lamp. If you use a UV Lamp the curating time will be a bit longer.

How long do I need to curate the LED Polish?

We recommend 60 seconds for the base coat and 90 seconds for the colors and the top coat, if you use our lamp. If have a stronger or weaker lamp (ours is 16W) you should add or subtract 30 seconds.

How do I apply the Nail Polish?

Apply two thin layers of nail polish. Then apply a thick layer of top coat.

How do I apply the LED Polish?

Check out our video tutorial: happyglam.com/fsadfas
For the LED polish to hold well, it's very important that you properly prepare the nails.
Check out our video tutorial.

Shipping

How can I track my order?

As soon as your order is ready for delivery, you get a shipping confirmation email with your tracking code. With this, you can track your order at any time.

How long will it take to get my order?

Your order will arrive between 1-5 work days, depending on the time you placed the order and your location. Please see more details here.

Where does my parcel come from and which company delivers it?

We ship all products from Germany. Your parcel will be delivered by DHL.

To which countries does Happyglam deliver?

We ship worldwide. Please look here for shipping costs and delivery times.

What are the delivery costs?

Delivery costs depend on your location. For orders of 39€ or more the delivery fee is waived.

What can I do in case I have not received my order within the promised delivery time?

Please use the tracking code provided to you in the shipping confirmation email. If the status of your shipment hasn't changed for more than 3 days, you should call the carrier.

Order process

What can I do if the parcel was sent back to the sender?

How can I use my voucher code?

You will be able to use your voucher code at checkout.

Is it possible to change my order after I placed it?

If the order hasn't been sent yet, we'll try our best to apply your changes. Contact us at support@happyglam.de

How long does it take until my order is delivered?

Delivery times depend on your location. Please see here for more information