I need help

Where is my order?

You’ll find the tracking link in your Shipment Confirmation email. Please remember that the tracking link usually takes 1 business day to be activated by DHL.

Normally, it takes 3/5 business days (for more info please check the Shipping Costs & Delivery Times page) for the order to arrive, your order may arrive slightly before, on, or slightly after your estimated delivery date. To see the progress of your order, check your tracking.

If you waited until the estimated delivery day, please allow an extra few days for your order to be delivered (especially during busy times).

If your order doesn’t arrive, please let us know by filling in this form.

Can I cancel my order?

If your order has not been shipped yet, you can cancel your order by filling in this form.

If your order has been shipped, you will have to return the package once it arrives (please check the "How do I return my order" section).

Can I change my order?

If your order has not been shipped yet, you can fill in this form to change your order.

Alternatively, you can return the order (please check the "How do I return my order" section) and place a new one.

How do I return my order?

If you have changed your mind, it's no problem returning your products within 30 days.

Simply fill in this form to communicate the return and send back the package.

For more info visit the Money-Back-Guarantee page.

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